Breakdowns do happen and understanding that these situations do occur is the first step to turning them around. These situations are uncomfortable, but, by taking the right steps, complaints can be ironed out and even…

Fentanyl is around 20 to 40 times more toxic than heroin and 50 to 100 times more toxic than morphine. That's why you should train all employees to recognize illicit drug use, production, and paraphernalia.

Xavier Icardo's recent experience as a field manager, coupled with years of collaborative work, has given him a renewed sense of perspective on what makes one successful in this very challenging, yet rewarding position.

Canada will be moving to implement tariffs on goods from the U.S., effective July 1. You may not be aware that several items affected by the proposed 10 per cent tariff are things used in your hotel.

Thanks to the new partnership between Amazon Alexa powered by Volara and ALICE, when the guest gives an “Alexa” voice command, the request syncs with the ALICE task management platform for hotel staff.

At the Presidente InterContinental Cozumel, staff respond to Mayan greetings and guests can try Temaczal, a Mayan cleansing ritual, and read Mayan legends at bedtime. The small island — just 478 sq. km. — is also a…

SASKATOON — Lawyer and corporate director Patricia McLeod gave Saskatchewan hoteliers a toolbox to help them navigate the world of compliance with Privacy Legislation and gave tips on preventing cyber security breaches.

A nightmare for guests and hotel managers alike, bed bugs are biting into business – in more ways than one. A bed bug sighting is the number one reason a guest would switch hotels immediately.

LAS VEGAS — Earvin “Magic” Johnson shared lessons from his basketball career with more than 6,000 delegates to the Choice Hotels International Conference in Las Vegas this month.

Instead of ordering from overseas manufacturers or distributors, a growing number of hospitality buyers are cutting out the middle man by purchasing direct from a quality domestic resource online.