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News

Smart Serve Board of Directors applications due March 24

Smart Serve Ontario is a responsible alcohol beverage sales and service training program which is recognized by the Alcohol and Gaming Commission of Ontario (AGCO). The Governance and Nominating Committee seeks to fill…

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News

Marriott's field marketing and development changes

TORONTO — Tourism Toronto's loss is Marriott's gain. Johanne Belanger has joined Marriott as vice-president, field marketing, U.S. and Canada. Marriott announced changes to its Canadian development team, including the…

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Palliser's first new restaurant concept in 60 years

CALGARY — The venerable Fairmont Palliser hotel has launched a new restaurant concept, the Hawthorn Dining Room and Bar, with decor described as “modern vintage” with a lobby bar revival.

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Creating one‑of‑a‑kind brews at Sheraton San Diego

SAN DIEGO, Calif. — Scott Shumate of the Sheraton San Diego Hotel & Marina realized he had 10 seconds after guests left the elevator to get them into his restaurant. His solution: one-of-a-kind beers.

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PEOPLE Update as of Feb. 26, 2019

Ingrid Jarrett to head CVOA. Brad Kramble is new chair of Restaurants Canada. Amex GBT's chief people officer. Kurt Furlong leads IHG Owners Association. Raymundo Patino is GM of Holiday Inn Ottawa East. Meet Westin…

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News

Who is in this photo of HAFA 1975 grads?

The familiar faces spotted in this photo include David Larone of PKF Canada, which is part of now CBRE; Bob Desautels, founder of The Neighbourhood Group of Companies; and Iain Murray, retired faculty member at HFTM…

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PEOPLE Update Feb. 12, 2019

Hospitality industry mourns J. Charles Grieco. Erin Penner joins Superior Lodging Corp. Chef Murray McDonald moves to Spirit Ridge. Doug Lisi and Jill Burke have new roles at CHI. Cameron Woof and Patrick Schofield…

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Intelligence

2019 Hotel Trends: The Power of the Personal

To reach and engage customers in 2019, companies need to deeply understand what today’s consumers value most to appeal to their personal needs. This is especially true in travel, says Expedia's Benoit Jolin.

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Clearing the cannabis haze: Safety is still paramount

Legalization of cannabis has raised concerns about workplace safety. A recent labour arbitration decision out of Atlantic Canada may, however, help to clarify the law around accommodating employees who use medical…